Safe Practices

During this third lockdown period, we are continuing to operate as normal during our normal working hours, subject to the Government guidelines and safe practices.

Unfortunately due to the restrictions that the current Covid pandemic is putting on our resources our out of hours service is currently only available for our Contract customers. This is to ensure that we can still provide them with the service that they have already paid for. We will be reviewing our out of hours service as soon as the situation with Covid eases. If you do not have a contract with Butco and you have a breakdown outside of hours, you can report it to us on email to info@butco.com or call 0121 355 1121 and leave us a message, and we will respond as soon as the office re-opens. If you would be interested in taking out a Boilercare Contract, please call or email us, or visit our BoilerCare page for more information.

The safety of our customers, colleagues and suppliers
Safety of course remains our highest priority. To make sure our customers, colleagues and suppliers stay safe within our offices, we are ensuring that cleaning and hygiene protocols are even more rigorous than usual. All of our staff are following personal hygiene guidance and being asked to regularly wash their hands.

Our engineers have been issued with supplies of gloves, and anti-bacterial supplies. They have been asked to ensure they regularly wash their hands and to wear gloves when in customers’ properties, where supplies allow.

What about house visits?
It is essential for the future of the business and our staff, that where possible, we are able to carry on providing our normal service levels. We will continue to attend customers’ properties, in order to service and repair their heating systems, where it is safe to do so.

We are however asking for your help when we are attending your property. Where possible please ensure you keep a minimum distance of 2 metres from our engineer.  Please do not offer refreshments and if you are happy to do so please let the engineer work in isolation. The engineers have been advised that they must limit the movement through any property, so for now we will not check radiators during your annual service, unless you advise us of any specific issues you may have.

If anyone in the property is self isolating we ask that you let us know before our engineer arrives. Please be advised that should it be necessary our engineer may have to leave a form of temporary heating until you have recovered and it is considered safe for us to enter your property, to repair your boiler.

Supply of spare parts
We will ensure where possible that our engineers carry the necessary supplies and that their van stock levels are kept at a maximum, in order to reduce the number of calls needed to your property and our repair lead times. However, during these unprecedented times, we cannot guarantee that there will not be delays in the time it takes for us to obtain spares, and we would ask our customers for their understanding and we assure you that we will be doing our very best to limit the time taken for us to complete any repairs.